Frederick Nwosu, Ph.D.
Dr. Frederick Nwosu is a veteran researcher. He is chair of doctoral research committees in the United States. He is also currently coaching and mentoring doctoral students in Asia, Europe and Africa while serving as member on diverse doctoral dissertation committees. His profiles are available on diverse sites. Below are some of the resources that he has made available to the academic community.
Some Published Articles
Nwosu, F.O. (2007). Theoretical Perspectives in Financial Statement Knowledge for Managers Pursuing Net Income. Journal of Functional Education, 1(2), p.23
Nwosu, F.O. (2007). Succession Planning in Public Organizations: A consideration of study perspectives. Journal of Functional Education, 1(1), pg. 5
Nwosu, F.O. (2007). Nepal’s Strategic Positioning in the Global Economy on the watch of China and India. Journal of Functional Education, 1(3), pg. 42
Nwosu, F. O. (2012). Financial crime prevention strategies: A comparative longitudinal study of United States and Jamaica. Journal of Functional Education. Volume 2. No. 1. Spring 2012. 1-20.
Co-Author: Grammar Practice and Culture in Ibo Language. 2007. Raleigh, NC:
HOME and ABROAD USA Publishing.
Author: Corporate Profitability: The Knowledge Management, Succession Planning,
Decision-Making and Risk Analysis Mix. 2009. Berlin, Germany: Lambert Academic
Co-Author: Fundamentals of Scientific Doctoral Research Process. In Press.
Author: KNOWING HIM: In A Broad Spectrum of Leadership Perspectives. 2000. Raleigh, NC: HOME and ABROAD USA Publishing.
Author: 21st Century Manufacturing in the United States. (In Process)
Dr. Frederick Nwosu developed the models below. He makes their details available upon request in form of conceptual frameworks to individuals conducting research in the pertinent areas.
Efficient deployment of electronic Communication as a catalyst to goal-attainment in a culturally diverse organization.
The Argument: Chaos-embedded order and order-imbedded chaos.
Model for International relief and capital city decongestion.
The Andragogic Intersect Model for adult learning.
Theory of Unstoppable Pounding.
Data Collection Instrument
“Financial Crime Inquiry Questionnaire”
This tool has been made available free of charge to the academic community in the public domain. It was developed after several deployments and iterations at two universities over a five-year period. The instrument is designed for quantitative, qualitative and mixed-methods research in the area of financial and banking fraud. Researchers using only the qualitative methodology in their research are advised to select questions that address their specific research needs. The same applies to researchers using either the quantitative or mixed-methodology. Furthermore, the instrument is made up of five sections. Each section is complete and sufficient for research. However, each researcher reserves the right to use one or all sections. Please note that using all sections and all questions may not be advisable, as they contain more questions than should be administered to a research participant in one sitting. Likert-scale version for quantitative research is available on request. This data collection tool has been piloted, pre-tested, field-tested, post-tested and verified on different modes. The quantitative version(s) may be deployed online or distributed in hard copy form for participants to complete. The qualitative version(s) may be administered on participants face-to-face or by mail in which case participants are able to provide detailed responses and mail back to researcher. Please note that using this tool in qualitative research data collection efforts that require the capture of non-verbal cues must involve face-to-face interviews to enable the interviewer capture such cues.
GENERAL FRAUDULENT PRACTICES
1. What measures do you have in place to help your organization fight fraud?
2. How, if at all, does your organization engage in a systematic fraud prevention readiness self-assessment?
3. What are the processes of reporting bank fraud to appropriate authorities?
4. To what extent could bank customers lose their confidence in banks for fraud?
5. Would a bank sales representative’s pressure on an investor to invest more and more not be a legitimate cause for fraud alert?
6. How may bank customers recognize warning signs of bank fraud?
7. Why would a bank employee want to commit bank fraud?
8. How proactive are bank management teams to identify bank fraud before it happens?
9. In the context of fraud, to what extent is reputation important to a banking organization?
10. How can a bank grow under the yoke of fraudulent practices?
11. How can a bank’s existing and new customers avoid bank fraud?
12. Does fraud at one bank affect other banks, their employees and customers?
13. To what extent are bank customers secure when accessing their accounts using your bank’s online services?
14. How may bank customers contribute to fraud prevention and avoidance?
15. How do bank management teams control potential factors of bank fraud?
1. To the best of your knowledge, how does money laundering work?
2. How can connections between money laundering and bank fraud be established?
3. By what means would you find out if money were being laundered through your bank?
4. Do you feel that money laundering has any effect on the nation’s economy?
5. Organized crime appears to profit from money laundering. What is your establishment doing to deter perpetrators of such criminal acts from choosing your bank to launder their money through?
6. How might anti-fraud weapons enable your bank to intercept complicated and networked financial fraud in process within and outside the finance sector?
7. How might your bank’s observation systems signal the brewing of financial fraud among your employees, customers and multi-parties?
1. How tamper-proof are bank checks?
2. If a customer has received a bad check, how may he or she handle it?
3. How does pursuing criminal prosecution on a bad check work?
4. How can you describe situations in which bad check might legally be collected on?
5. Under what circumstances could arrest warrant be issued on a person responsible for writing a bad check?
6. How could a bad check pass through management desk and still be cashed, and why could that happen?
ONLINE AND ATM BANKING
1. In your own words, what is the meaning of banking fraud?
2. Who are the people involved in banking fraud?
3. What kinds of cards do clients normally hold? Debit? Credit?
4. How can you describe the frequency of client deposits and withdrawals in their account and at what point it might signal fraud?
5. Are their circumstances under which depositors might not get their deposit ticket/receipt?
6. How secure is the PIN (personal identification number)?
7. How does your bank support clients who perform their banking transactions from devices?
8. Do clients keep track of their account balances every time they use the card issued to them by your bank?
9. How does your bank monitor the behavior of each online banking customer?
10. Does your bank train its clients in detecting bank fraud?
11. Do clients use checkbooks? If yes, how secure is it?
12. Could banking card frequency of use be directly or indirectly associated with any potentials for fraud?
13. To what extent is antivirus software effective in assisting your bank and its customers to combat fraud?
14. Could less online banking and online shopping reduce bank fraud?
15. How might a bank improve its processes based on financial fraud experienced by it or by other banks?
16. ATM (Automated Teller Machines) and debit cards are being targeted by criminals using skimming/cloning devices. How is your bank protecting customers against this type of fraud?
17. How do you feel about placing warning signs on ATMs to help customers be able to spot skimming/cloning devices?
18. How do customers protect their ATM PIN?
1. Is your bank obliged to help its customers who fall victim to identity theft, and how may your bank help such customers to clear their names?
2. How does your bank’s fraud preventive system protect its customers from becoming potential victims of identity theft?
3. Identity theft is a type of bank fraud that thousands of individuals fall victim to every year. Do you feel that it is time for stiffer punishment to be placed on the perpetrators of these particular types of financial crime?
4. In recent years, white collar crimes have been on the rise. This type of bank fraud is generally harder to spot. Are the employees at your bank receiving additional training to help them be able to better identify this type of fraud? If “yes”, how? If “no” how now?
5. There is a type of bank fraud called “phishing” or e-mail scamming. Criminals attempt to gain personal information from customers over the internet by using actual banks as fronts for their illegal activities. How well is your establishment prepared to combat this type of crime?
6. There have been instances where thieves have been able to hack into the vital records of banks. How can you assure your customers that their banking and personal information is safe?
Online Banking Customer Satisfaction Gauge
- By Frederick Nwosu, Ph.D.
Interview Question 1. How would you describe the challenges of online banking that are associated with signing on, remembering password, and online security and how they might have shaped your satisfaction with online banking?
Interview Question 2. Based on your personal experience, how would you describe an unfriendly customer service in a local branch versus an unfriendly web site design that is not easy to navigate?
Interview Question 3. How would you describe the effects of online banking services on your satisfaction and frequency of its use?
Interview Question 4. How often and where do you need to use internet banking facility; and does your access to computers help or hinder your use of the facility at that place?
Interview Question 5. Describe how proficiently you think you are in using the online banking technology.
Interview Question 6. Describe how satisfied you are with your bank’s presentations for understanding and using the online banking facilities?
Interview Question 7. In what ways might the satisfaction-related concerns that you have about online banking be associated with speed of download, reliability of technology, and online ease of use?
Interview Question 8. Explain the extent to which you are satisfied with the availability of specific online banking tasks such as paying bills, accessing account information, solving technical problems, and transfer of funds.
Interview Question 9. How and why would you choose one of the situations: (a) when you want to access the online service urgently, but the server is down (unreliable service) versus (b) when you are in the local branch, but the line is not moving [This question allows the study to learn customer satisfaction comparisons that might influence a customer’s choice of one modality over the other]
Interview Question 10. How do you deal with the fear of loss of your personal information when using online banking or your fear of the government/tax authorities gaining access to all your online transactions?
Interview Question 11. How will your confidence level be affected when human tellers are gaining access to your account information versus when online banking technology is gaining access to your account information? [This question arose from the fact that most banking customers gain online access only after they become customers at their local banks. Those of them with a high level of confidence in technology-based banking may not visit the local branch]. A customer’s knowledge of teller customer satisfaction is more likely to effectively judge online banking customer satisfaction against another modality of against nothing.
Interview Question 12. Describe the extent to which you are satisfied with the technologies that your bank has implemented in order to keep online banking secure?
Interview Question 13. To what extent do you believe that more awareness and training from your bank shall increase your satisfaction, facilitate your use of online banking technology, and encourage you to use online banking facility regularly?
Interview Question 14. What if you have problem with your online banking, how might instant messaging help you to approach solution efforts; and if need be, how would calling and getting customer service contribute to your satisfaction?
Interview Question 15. How would you describe your feelings towards online banking versus traditional banking based on your use?
Interview Question 16. Describe the ease and difficulty of use of online banking might have influenced your banking style decisions?
Interview Question 17. If you feel satisfied with your bank’s online banking services, how would that feeling be sustained?
Interview Question 18. If you feel dissatisfied, how would you expect the bank to handle your dissatisfaction as a customer?
Interview Question 19. How would you explain the importance of security of your banking data and personal information that are being transmitted over the Internet in the process of online banking?